PERSONAL INFORMATION COLLECTED
We have implemented Google Analytics features based on Display Advertising ( Google Display Network Impression Reporting, the DoubleClick Campaign Manager integration, and Google Analytics Demographics and Interest Reporting). Visitors can opt-out of Google Analytics for Display Advertising and customize Google Display Network ads using the Ads Settings.
We, along with third-party vendors, including Google, use first-party cookies (such as the Google Analytics cookies) and third-party cookies (such as the DoubleClick cookie) together to report how our ad impressions, other uses of ad services, and interactions with these ad impressions and ad services are related to visits to our site.
No use or services available on the website and applications are directed towards children. www.adonadiamonds.com does not knowingly collect personal Information from children or sell off its products to children.
USE OF INFORMATION COLLECTED
Adona Diamonds owns all the information collected via the Website or applications installed on the website or applications. As applicable, the information collected by Adona Diamonds shall be used to contact you about the Website or applications and related news and Services available on the Website or applications; to monitor and improve the Website or applications; calculate the number of visitors to the Website or applications and to know the geographical locations of the visitors; update you on all the special offers available on the Website or applications and provide you with a better shopping experience. This includes sending emails intimating the various offers on the website or applications. You may at any time choose to unsubscribe from such email. Some of your information may be shared with and Used by third parties who shall need to have access to Information, such as courier companies, credit card processing companies, vendors etc. to enable them and www.adonadiamonds.com perform their duties and fulfill your order requirements. www.adonadiamonds.com does not allow any unauthorized persons or organization to use any information that www.adonadiamonds.com may collect from you through the Website and applications. However, www.adonadiamonds.com and our applications are not responsible for any information collected or shared or used by any other third party website or mobile applications due to your browser settings.
www.adonadiamonds.com, reserves the right to share any of your personal information to comply with the orders of subpoenas, court orders or other legal process. Your Personal Information may be disclosed pursuant to such subpoenas, court order or legal process, which shall be without notice to you.
www.adonadiamonds.com may share collective information such as demographics and Website or mobile application usage statistics with our sponsors, advertisers or other third parties (such third parties do not include www.adonadiamonds.com's marketing partners and network providers). When this type of information is shared, such parties do not have access to your Personal Information. When you contact www.adonadiamonds.com through any means such as chat/ email, www.adonadiamonds.com reserves the right to include your email ID for marketing communications. You can unsubscribe from such communications anytime you wish to do so.
When you use our Online Channels, both we and certain third parties (such as our advertising networks, digital advertising partners and social media platforms) collect information about your online activities, over time and across third-party websites (such as on websites that serve our ads). We may use such information to provide you with advertising about products and services tailored to your individual interests. We also may obtain information for this purpose from third-party websites on which our ads are served. You may see certain ads on other websites because we engage third-party ad buying networks (such as Facebook).
Through such buying networks, we can target our messaging to users through demographic, interest-based and contextual means. The information our ad networks may collect on our behalf includes data about your visits to websites that serve Adona Diamond’s advertisements, such as the pages or advertisements you view and the actions you take on the websites. This data collection takes place both on our website and on third-party websites that participate in these ad networks. This process helps us track the effectiveness of our marketing efforts. To learn how to opt out of this ad network interest-based advertising, click here. To the extent required by applicable law, we will obtain your consent before using your information for interest-based advertising.
INFORMATION WE SHARE
We do not disclose personal information we collect about you, except as described in this Global Privacy Notice. We share personal information with service providers who perform services on our behalf based on our instructions. We do not authorize these service providers to use or disclose the information except as necessary to perform services on our behalf or comply with legal requirements. Examples of these service providers include entities that process credit card payments, manage and reduce our credit risk, verify information, fulfill orders, and provide web hosting, analytics and marketing services.
In addition, we may disclose information about you (i) if we are required to do so by law or legal process, (ii) to law enforcement authorities or other government officials, and (iii) when we believe disclosure is necessary or appropriate to prevent physical harm or financial loss, or in connection with an investigation of suspected or actual fraudulent or illegal activity. We also reserve the right to transfer personal information we have about you in the event we sell or transfer (or contemplate the sale or transfer of) all or a portion of our business or assets (including in the event of a merger, acquisition, joint venture, reorganization, divestiture, dissolution or liquidation).
HOW LONG WE RETAIN PERSONAL INFORMATION
To the extent permitted by applicable law, we typically retain personal information we obtain about you for as long as it is needed (1) for the purposes for which we obtained it, in accordance with the terms of this Global Privacy Notice, which generally means that we will keep your personal information for the duration of our relationship or as long as you keep your account open with us; or (2) to take into account applicable statute of limitation periods and comply with mandatory applicable laws. As described in the “Your Rights and Choices” section of this Global Privacy Notice, to the extent provided by the law of your jurisdiction, you may request that we delete your information or restrict the processing of such information by contacting us as indicated below.
YOUR RIGHTS AND CHOICES
We offer you certain choices in connection with the personal information we collect about you, such as how we use the information and how we communicate with you. To update your preferences, ask us at any time to remove your information from our mailing lists, exercise your rights or submit a request. You can also unsubscribe from our mailing lists by following the “Unsubscribe” link in our emails. To the extent provided by the law of your jurisdiction, you may request access to the personal information we maintain about you or request that we correct, update, amend, or delete your information, or that we restrict the processing of such information by contacting us as indicated below.
Subject to applicable law, you have the right to receive, in a structured, commonly used and machine-readable format, the personal information that you have provided to us about you, with your consent or based on a contract to which you are party. You have the right to have this information transmitted to another company, where it is technically feasible. You also may lodge a complaint with the data protection authority in your country if you are not satisfied with our responses.
Where provided by law, you may withdraw any consent you previously provided to us or object at any time on legitimate grounds to the processing of your personal information, and we will apply your preferences going forward. This will not affect the lawfulness of our use of your information based on your consent before its withdrawal.
To exercise your rights, please contact us as indicated in the “How To Contact Us” section of this Privacy Notice. You also may write to the relevant Adona Diamonds entity for your jurisdiction via the contact details listed here. To help protect your privacy and maintain security, we may take steps to verify your identity before granting you access to the information or complying with your request. To the extent permitted by applicable law, we may charge a reasonable fee to comply with your request if we find it to be manifestly unfounded or excessive, or in case of an access request, in order to provide you with additional copies of the personal information we maintain about you.
TYPES AND PURPOSE OF COLLECTION
Type and Purpose of Collection
We collect information at various points in the Site to facilitate its use by our users. Specifically, two types of information are collected:
Non-Personal Information: Upon accessing the Site, certain non-personal information will be automatically collected without your knowledge or consent,but which are permissible under the Global Privacy Notice, such as your IP address, location data (where you log in through the Site you will be asked if you consent to the Site accessing your location, which can be updated at any time in your device settings) and the referring website (“Non-Personal Information”). We use Non-Personal Information to examine our traffic and to view how our users use the Site. This type of information will not allow you to be personally identified, although we might be able to associate it with your account. For example, we use “cookies,” which contain only certain statistical information. Additional information on cookies can be found below.
Identifying Personal Information: If you initiate a transaction through the Site, we may collect and store information about you, such as your name, demographic information, phone number, address, and email, as well as any other information you provide to us (“Personal Information”), in order to facilitate you using the Site, send communications about the Site and related services, and populate forms for future transactions. This information may be shared with third parties for the same purposes. We may also, with your consent, post demographic information on the Site in relation to content you have submitted. Adona Diamonds does not disclose your Personal Information to third parties for the purpose of directly marketing their services to you unless you first agree to such disclosure.
Contact Data, Metadata, and Data for Interactions: To provide the Site, we may also collect email addresses, phone numbers, text notes about customers entered by end users, related customers and organizations, business addresses, titles/positions, and other similar contact data, along with metadata of emails (time sent, etc.) that are linked to Personal Information, messages on Slack, location, and metadata about calls and meetings (timing, participants, etc.) that are linked to Personal Information.
Additionally, Personal Information may be used and disclosed to the extent Adona Diamonds may deem reasonably necessary to enforce the terms of any agreement between you and Adona Diamonds, or to protect the rights, property or safety of any person or entity.
Any of the information we collect from you may be used in one of the following ways:
To provide customer relationship management services to you. We process personal data as necessary to perform these services. In addition to storing and retrieving data, we carry out necessary processing to generate reports and insights of your interactions with your customers on your behalf.
To personalize your experience (your information helps us to better respond to your individual needs)
To improve our website (we continually strive to improve our service based on the information and feedback we receive from you)
To improve customer service (your information helps us to more effectively respond to your customer service and support needs)
To provide to education and similar institutions (who may at times be interested in offering you courses or admission based on your performance)
The Site is hosted in India and is intended for visitors located within India and other countries. If you choose to use the Site from the United States or the European Union or other regions of the world with laws governing data collection and use that may differ from Indian law, then please note that you are transferring your personal information outside of those regions to India for storage and processing. Also, we may transfer your data from India to other countries or regions in connection with storage and processing of data, fulfilling your requests, and operating the Site. By providing any information, including personal information, on or to the Site, you consent to such transfer, storage, and processing. The use and privacy of any information shall solely be subject to applicable laws in India.
HOW WE PROTECT PERSONAL INFORMATION
We maintain administrative, technical and physical safeguards designed to protect the personal information you provide against accidental, unlawful or unauthorized destruction, loss, alteration, access, disclosure or use.
LINKS TO NON-ADONA DIAMONDS SITES AND SERVICES
For your convenience and information, our Online Channels may provide links to non-Adona Diamonds sites, apps and services that may be operated by companies not affiliated with Adona Diamonds. These companies may have their own privacy notices or policies, which we strongly suggest you review. Our products and services also may be made available to you through third-party platforms (such as providers of app stores) or through other third-party channels. We are not responsible for the privacy practices of any non-Adona Diamonds sites, apps or services.
UPDATES TO OUR GLOBAL PRIVACY NOTICE
This Global Privacy Notice may be updated periodically to reflect changes in our personal information practices. For significant changes, we will notify you by posting a prominent notice on our website indicating at the top of the Notice when it was most recently updated.